Tuesday, March 15, 2011

Supplier Relationships - the added value

Just today we were asked for references for a company that is about to be sold. Another company asked us for a testimonial for their newly designed website.

It was a pleasure to be able to write a reference and a testimonial for both these companies. Even though we are extremely busy, we knew the value our words could bring to both these groups.

I chose to set aside the time and complete this request.Surprisingly the words came easily, and in half the amount of time that I had allotted. Which made me realize the true value of added value and investing in your relationships and clients. And that I would be challenged to write these testimonials for many companies. We pride ourselves on adding value, on being able to enhance the service without having factored it into the original quote because so many people want something for nothing. Being truly able to support without breaking the budget.

The two companies below received the following testimonials - and we were very proud to write them. Thank you cards, notes and letters are always wonderful - perhaps we should make it a prioirty to send a few more to deserving associates.


Capture Action:
We have worked with Jay Etherington and Capture Action since they started in BC in 2010 – we were his first client. We worked with Jay because we could count on him, he had great customer services, was an honest, hardworking associate. His products were great, and we never had to worry about this supplier.
Capture Action was always an added value to our events, and good sponsor benefits and return on their investment.


Laxa Internet Solution


“Thank you, WiL Laxa and Laxa Internet Solutions. Chocolate Festival 2010 would not have become what it was without your website design, mentorship, support and guidance. Not only did you provide the design and services your contract outlined, your above and beyond added value was truly the definition of customer service.”

Our website has allowed us to attract new sponsors, Media support and recognition, which in turn has supported our mandate – creating mentored work experiences for youth. Laxa Internet Solutions offered us the tools and resources to get to this level

WiL, you and your team supported this not for profit association in a manner that blew the Board of Directors and the team of volunteers away. Your support took the Festival to the professional level we aspired to; a level that we did not have the resources to get to – until you came along. Thank you.

We look forward to working with you in the years to come. Our co-op students and interns are already excited about having you as a mentor.

With Warm Chocolate Regards
Dawn Donahue

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